Hancocks Television & Computer Services

News

Toshiba 32AV615D and 32AV635D Picture issues - Multicoloured lines on screen

June 26, 2013

Yet more screen faults, we've now found that the basic but good old reliable Toshiba TVs are now also suffering from picture faults, mainly due to the screen which wasn't made by them!

We have had some Toshiba 32AV615D and 32AV635D models in recently which display a flash of multicoloured criss-cross lines intermittently.

If your TV looks a bit like the picture above then we may be able to help!
This is relatively a new issue for us so if you have a Toshiba model that is different to the ones stated above but it shows the same symptoms then we may still be able to fix this for you.

Posted by Peter Hancock. Posted In : Repair

Samsung 32/37/40" LCD TVs - Image imprinting issues/Text ghosting

June 26, 2013

We are now able to offer repairs to Samsung LCD TVs (and some other makes) that have Image Retention issues. This fault can include smearing, text remaining on screen after its gone, images remaining on screen from previous channels (ghosting effect). The screen may also be reddish and darker than normal. Some, or all of these issues may be present, but all can be cured by us.

This is found on (but not limited to):

Samsung LE32R86BDXXEU
Samsung LE37R86BDXXEU
Samsung LE40R86BDXXEU
Samsung LE32R87BD...
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Posted by Peter Hancock. Posted In : Repair

Computer Virus: Chester Police scam

June 24, 2013

There has been a massive increase in virus and malware infections in the past 6 months, and are increasingly difficult to stop or remove. We recommend that you keep anti-virus programs up to date, do regular scans, and check downloaded files for malware before opening them.

The Chester Police virus is a particularly clever and tricky one, that can even use the owner's webcam against them and accuse them of all sorts of misdeeds before suggesting a payment to remove it. Of course, if you pay th...
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Posted by Peter Hancock. Posted In : Repair

VHS to DVD Conversion

June 6, 2013

We now provide VHS to DVD conversion where we can copy your home videos onto DVD for as little as £19.95 per disc.
We will do our best to retain the VHS quality and can provide DVD cases with more personal design should you want it at an additional cost.

Here are our latest prices on VHS to DVD Conversion:

VHS to DVD Copy (Includes DVD Case): £19.95
note: Charged per DVD, not VHS. We will copy up to a maximum of 4 hours per DVD, however 2 hours maximum is recommended for best quality)
Additional...
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Posted by Peter Hancock. Posted In : Products

LG RHT497H/RHT498H slow/sluggish behaviour

May 29, 2013

We have had a couple of LG RHT497H and LG RHT498H HDD/DVD Freeview recorders coming into the workshop with slow/sluggish behaviour.

This can be improved but requires a workshop repair rather than in the home.

These recorders can also suffer with subtitles appearing and causing issues, there is a partial fix where subtitles will only appear during a recording but not on playback. Again this is something we would need to do in the workshop.
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Posted by Peter Hancock. Posted In : Repair

Inspection Charge

May 22, 2013

We charge £36.00 for all TV and computer repairs upfront as an inspection charge. I would like clarify that this does get taken off the final bill as it then goes towards labour costs should you want to go ahead with the repair.

Some people may be put off by this inspection charge, but for us it is paramount - We invest a lot into equipment, parts and time. By setting an upfront charge: a) we know the customer is serious about having it repaired, and b) We have an obligation to get on with th...
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Posted by Peter Hancock. Posted In : Repair

Bulbs for Sale!

May 8, 2013

From our shop you can buy the old style bulbs - Although we like the energy saving bulbs, sometimes they just don't give the output required.

We have in stock:

Philips pearl 40/60/100W BC bulbs- 25p each or 5 for £1

Philips RO80 60/75/100W Screw bulbs - 95p each or 2 for £1.50

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Posted by Peter Hancock. Posted In : Products

Freeview Retune 27th March 2013 - Mendip

March 18, 2013

There will be a Freeview Retune on the 27th March for the Mendip Transmitter, which will most likely affect those on the Bathampton Transmitter as well.

Expect to lose signal of channels in the morning and those receiving signal from the Mendip will need to retune to get the BBC channels back. People on the Bathampton Transmitter may be affected but we recommend you do not retune your tv.

Unfortunately due to holiday commitments we will be unable to help until the 29th, not ideal I appreciate ...
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Posted by Peter Hancock. Posted In : FreeView

Toshiba 40XV551D LCD TV Repair

March 11, 2013

Having a few Toshiba 40XV551D or similar LCD TVs in for repair at the moment - Come in completely dead - no lights, no sound, no picture. All been worth fixing - the HD quality is outstanding on this screen (High-Grade Samsung model), so much so that one customer wanted a Humax HD Recorder installed after seeing it!

Assembled in the UK, Repairable in the UK!

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Posted by Peter Hancock. Posted In : Repair

Cracked Laptop/Notebook/Netbook Screen Replacements

March 11, 2013

We can now source and replace most laptop, notebook and netbook screens. Due to the number of different types of screen we can only offer a rough repair price quote upfront. Once we have stripped down the laptop and spoken to our suppliers we can then give you the actual repair cost.

Because of this, we are waivering our usual upfront Inspection charge.

Labour charge is fixed and total repair cost soley depends on the size and type of screen. Price of screens tend to fluctuate so I can only sug...
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Posted by Peter Hancock. Posted In : Repair

Bath Half Marathon 2013

March 4, 2013

Just wanted to say a big thank you to everyone who supported me in my latest challenge - The Bath Half!

Hopefully I won't have to lift any plasma TVs for the next few days while my legs recover!
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Posted by Peter Hancock.

Sony KDL-S2010 Series

February 11, 2013

Since the New Year we have had a small number of Sony's KDL-S2010 model in for repair.

Issue #1:

No function of Digital Freeview channels, but picture/sound ok through the scart/HDMI
TV clicks on and off/resets on its own
TV refuses to turn on and red standby light flashes 9 times

Issue #2:

Not working/dead/no standby light

Both issues can be resolved with no or little component replacement though good knowledge and expertise in repairs is necessary. These repairs were all cost effective, if you ...

Posted by Peter Hancock. Posted In : Repair

Shop now open 2013!

January 3, 2013

We are now reopen for business, though tempting it was to stay in bed! Check out our home page for our latest offer, a free wifi dongle with every Humax HDR-1000S installed. Valid only until the end of January, so be quick!
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Posted by Peter Hancock. Posted In : Shop Opening Times

Closed for Christmas

December 21, 2012

We are now closed for Christmas and will reopen on the 2nd of January 2013.

Have a very Merry Christmas and all the best for the New Year!

Pete
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Posted by Peter Hancock. Posted In : Shop Opening Times

Samsung LE32A456C2DXXU Repairs

November 1, 2012

We are currently getting a number of these into the workshop where some refuse to turn on (continuous red flashing light) or where sometimes they turn on and off again or switch themselves off.

These can be separate issues but both can usually be repaired within one working day. These tvs still give an outstanding picture (especially in HD) and the sound will be far superior to the cheap knock offs you get in the Supermarket. Think I'm being biased? Having worked on a fair number of TVs that h...
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Posted by Peter Hancock. Posted In : Repair

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