Hancocks Television & Computer Services

CHRISTMAS HOLIDAYS

WE WILL BE CLOSED FROM FRIDAY (AFTERNOON) 20th DECEMBER FOR THE CHRISTMAS HOLIDAYS

WE WILL RE-OPEN ON MONDAY 6th JANUARY

WISHING YOU ALL A VERY MERRY CHRISTMAS AND A HAPPY NEW YEAR

Latest News:

For all Drop off repairs please note that our Workshop moved to 43A, Upper Bloomfield Rd, Bath

All TV, Laptop and other equipment repairs can be brought to the workshop - Alternatively we can call out at additional cost.

We may be able to loan a tv for the duration (subject to availability) of a tv repair if required (Charge applies).

You can contact us via our online form (replies may take up to 72 hours). Or ring our workshop number 01225 832737 to discuss repair options.

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We are a small family-run business based in Bath, where we are proud to have been providing a service to the City of Bath and the surrounding area for around 50 years.

We operate out of a small shop in Odd Down and provide a call out service* for all your tv, aerial, satellite and computer needs. We repair LCD, LED and OLED Televisions, as well as computers which includes virus removal, performance-boosting, upgrades and cracked screen replacement service for non-touchscreen laptops.

*Call out charge may apply

Terms and Conditions of Repair:

There is an Inspection Charge of £30 for all repairs, this is charged up front and is non-refundable.

A smaller or larger Inspection Charge may be applied depending on the repair item.

We will do our upmost to repair and return your equipment in the state that it arrived. Due to this being a manual labour job, there are times when equipment can not be returned in its original state. TVs, laptops or equipment that use plastic clips instead of screws become brittle over time and may snap when dismantled. Screws may also be over-tightened in manufacturing and therefore difficult to remove, causing stripped or broken heads. Plastic casing can also suffer from brittleness and may break when screws are removed or refitted.

Any of the issues noted above and any minor cosmetic damage is not covered under any warranty we give. Any item collected or returned to you should be checked before payment and should you be unhappy with the state of your equipment please notify us straight away so we can try to resolve the matter. If the issue is brought to our attention after it has been collected by you then we do not accept any liability on such damage as it may have happened during or after transit from our workshop to your destination. This also applies to damaged screens – Screens will always be shown before collection that they are in good working order, we are not liable for any damage that may occur during transit to and from the workshop, unless transported by us.

LED Backlight replacement approval:

Due to the complex nature of backlight replacement and the risk of panel damage during the procedure we may ask that you sign a form to accept the terms of the repair attempt, or give a verbal warning before repair if this is not possible. Such risks are that during the repair process the display panel/screen has to be disassembled and at any point the screen may become damaged/cracked due to how fragile this component can be and how the display panel was originally manufactured (some companies glue or use strong boding tape to hold the screen in position, this can be extremely difficult and risky to remove )

While we take every precaution when undertaking the repair we do not accept liability on such damage caused, these repairs are not manufacturer approved . We require a non-refundable £30 inspection fee on collection of the product. This is to cover some of the pre-ordered parts prior to the products repair. This will be deducted from the final repair charge.

Latest News:

- We sell Mitchell & Brown TVs with a 7 Year Warranty. The 2023 models are now available (Subject to Availability) https://mitchellandbrown.co.uk/products/tvs/

- We can transfer your old VHS tapes onto DVD or MP4 format

- Audio Cassette tape to  CD transfer service also available

 - We replace cracked laptop screens (Not TV screens)

- We offer a Macbook Pro battery replacement service

- We call out to install, test and repair aerials and satellite dish systems

- We call out to test and repair networking/wifi issues for all your devices including Smart TVs, laptops, smart phones and smart devices

More information here

Keep up to date by visiting our News section

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